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Seamless Delivery Experience
At Maa Arts & Crafts, we happily design beautiful handmade products of high quality that bring tradition and joy to your home on the special day. It can be any occasion, doesn’t matter whether it’s for a festival, celebration, or a thoughtful gift, we guarantee your order reaches safely to your home on time.
We associate with the most trusted courier partners to manage the delivery process efficiently. Once you confirm your order, it is carefully designed and prepared for dispatch, then handed over to the delivery team. Every package on our site is specially cared for and sent to you without losing its quality and integrity to shine on the special day.
Customers who placed an order will receive an update notification of the status via email, SMS, or contact information that is provided by them during the checkout process.
During the order confirmation, of course, some details are asked at checkout to contact you for accurate delivery and provide you with ongoing updates. So once the customer places the order, they will receive all the updates from there via email or message, like an order confirmation, which includes the order number and basic details that allow you to track and check your purchase easily. After confirmation, our dedicated team begins processing the order immediately to dispatch it on time. Sometimes processing times may vary depending on things like whether the item is not in stock, if you asked for custom changes, or how many orders we have on track to do, because our products are completely handmade with love. Don’t worry, every order is treated specially and importantly, we take care from start to end.
Once your order has been shipped, you will get a notification with a tracking ID or a link to help you get order updates. We aim to provide the information about your order till it reaches your hands. In case there is any trouble or delay with shipping the orders, our support team is available to help you out. Customers are welcome to reach out to us if they face any issues or need any information related to the order.
We care for each order and package it strongly so that the items you ordered reach you safely as it is, without any damage. Our packaging process is safe for transport. We pack your order carefully using strong and safe materials so that it reaches you in perfect condition. Before packing, we analyse the quality and condition of each product you order. Whether you order the items that are already available on our site or you need any customised item, we also do it and handle each package with the same love and care to make sure the order is packed in the right way.
Suppose you have any doubts, issues, or queries related to your order updates or information like delivery, returns, cancellations, and more. In that case, we have a responsible and dedicated customer support team to help and solve these issues. You can reach out to us via email or the contact form, which is provided on our official website in the footer section. We try our best to reply to you as soon as possible and make sure your questions are answered in a kind and helpful way.
At Maa Arts & Crafts, we want to make the shopping experience of our customers easy, safe, and simple. If you need anything about quick delivery, safe packaging or more, we are here to help you out and support you at every stage of the order from start to end. We hope the products you receive will be your favourite and make your special day more awesome.
